Who can you call?
"If there's something weird and it don't look good Who you gonna call?"
That is part of a lyric from the theme song of the wildly popular 1984 movie Ghostbusters. You might be asking what does it have to do with IT services and the answer is simple.
It's 10 PM on Thursday night or 10 AM on Saturday morning and one of your employees is working feverishly to complete a crucial report that is critical to your business or perhaps they are racing to finish up on a bid that if your company won would be a game-changer for your business and lo and behold there is a problem with their computer, or they cannot access the company server, or perhaps the network crashed. Now what?
You call your current IT vendor and discover they don't offer after-hours support or if they supposedly do, you leave a message in their "emergency" voicemail system and no one calls back. Part of smart due diligence in selecting an IT partner includes asking what their after-hours emergency procedures and response is. At Lehigh Valley Technology we do provide verifiable 24x7x365 technical support for any emergency that may arise. We always have a network engineer and an IT technician on call and we utilize an alerting system that has redundancy and failover capabilities as the centerpiece of our ability to serve our clients.
If your main criteria in selecting an IT Partner is price then candidly you will ultimately get what you pay for and eventually, that will cause you more money in the end as they are most likely giving you reactive service versus proactive care and support.
If you want to avoid a nighttime or weekend disaster contact us today to learn how we can make certain that your uptime is consistent and you don't need to call any Ghostbusters to clean up a mess!